Links to Menu, Resources, Upkeep Work Ticket & Important Policies
Welcome, Residents!
Below is a quick list of resources and information to help make your stay more comfortable and fulfilling. Check back regularly for important deadlines regarding applications and other logistics.
*Important Travel Advisory*
Traveling? If you travel while in residence, please consider these requirements before you travel and determine if traveling is essential. Please note that limiting travel helps to contain the rate of COVID-19 transmission and protect you and others from serious illness.
Services by Department
ADMISSIONS, PROGRAMS & RESIDENT LIFE
Registration is now open for Spring 2022 semester. To inquire about residency and financial aid opportunities, please contact the Admissions Office at admissions@ihouse-nyc.org.
Resident Life Policies – Read the admissions policies and learn about the exciting programs and leadership opportunities available to I-House Residents.
Departure Information – Here is information for Residents preparing to depart International House, including important steps pre-departure.
Dining Services – Here is the menu for the week (click on image to enlarge). Please note there may be changes due to availability of ingredients.
Frequently Asked Questions – Learn about the safety measures and protocols being implemented at International House for the health and safety of its members during the pandemic.
I-House Events – We have an exciting calendar of events planned for residents every year, with many developed by Resident Fellows. In-House events are open exclusively to current residents, so invitations are sent internally. Virtual events allow I-House alumni and friends from across the globe to join. Do you have an idea for a program or event? Contact us at programs@ihouse-nyc.org with your idea today!
Guest Policy – As New York City moves closer to fully reopening and massive vaccination programs continue, International House has made the careful decision to reinstate its resident member guest policy. All guests must be accompanied by an I-House resident member, be fully vaccinated, and adhere to I-House safety measures and protocols. Additionally, all guests must complete this Health Survey when checking in at the Front Desk.
BURSAR SERVICES (FINANCE OFFICE)
Learn how Bursar Services can help throughout your residency.
Transactions Portal – Log in to your account to pay fees, renew your stay, apply for financial aid and more.
PUBLIC SAFETY
Policies and Guidelines – Help ensure a safe environment at I-House.
Fire Safety Plan
FACILITIES & SITE OPERATIONS
Facilities & Site Operations – Learn about how our team is making I-House a safe and comfortable home for you and the role Residents play.
Maintenance – Create a Work Request Ticket on our ticket system, Upkeep, for assistance with maintenance issues, including the installation/removal of air conditioners.
- To submit a new work request ticket, click here.
- To check on work request ticket(s) you’ve already submitted, click here.
Laundry – Washing machines are available onsite 24/7 in both the South and the North Buildings, and use a card-based, cashless system. Contact Darvin Valdez with any questions about using the laundry facilities.
- Click here for instructions on using and refilling your South Building Laundry SmartCard
- The North Laundry Room Is Open Now: The Laundry Room on the B Level in the North Building recently opened with brand-new highly efficient laundry machines, which use less energy and have larger load capacity and faster cycle times. The new machines also utilize a Bluetooth mobile app pay service similar to what is used in the South Building Laundry Room.
- How to Transfer a Laundry Card Balance for North Machines: If you happen to have a balance on your previous North Building laundry card, you can request a refund credit from the laundry service vendor, CSC. They will transfer your credit to the new mobile app account you will need to set up. There are 3 ways to seek a credit from the vendor:
- Call the CSC Customer Service Number at 1 (844) 272-9675. Follow the prompts, and they can assist with transferring your balance to the new CSC Mobile App or issuing a refund to the credit card you used.
- You can also request this refund through the CSC PayMobile App, which you will need to download first from your App store and set up an account.
- Alternatively, you can visit the CSC website, and request a credit of funds from a laundry card transferred over to your mobile app account or to a credit card.
As of November 17, 2021, we offer additional cleaning services. We recognize that our Residents are extremely busy and at times can use some cleaning assistance with either their personal quarters or within the shared suites. To help, we have developed a program where you can enlist the Housekeeping team to provide these services for a fee. This service will be available for all Residents (North and South Buildings) anytime between the hours of 7 am and 5 pm, Monday through Saturday. To place a service request, simply submit a work request to our Housekeeping team through UpKeep or if you prefer, you can email your request for service directly to our Housekeeping Manager, Juan Luis Rojas. Click here for service rates.
IT SERVICES
Free Wi-Fi is provided to all Residents via the “ihnyc-secure” wireless network. To report a Wi-Fi issue, contact the IT Team at it@ihouse-nyc.org or call 212.316.8400 and dial Ext. 7888. Please be sure to mention your room number and confirm first that you are connected to the “ihnyc-secure” network. Instructions for connecting your devices: Windows OS or Mac OS, or Mobile Devices: Android OS or Apple iOS.
Important General Policies
Resident members of the International House community are carefully selected by the Admissions Committee to create a diverse community that is committed to the ideals of cross-cultural exchange, friendship, tolerance, respect, empathy and moral courage. As a Resident at I-House, you are not a tenant and International House is not a landlord. You are a member of a community devoted to a mission.
International House is a non-profit organization in which all Residents are substantially subsidized by philanthropic contributions to supplement Resident Fees. Community life is different than living independently: each Resident Member has duties and responsibilities to others in the community. Understanding of and respect for community norms and practices, along with some degree of compromise in the face of individual desires, are critical to having an optimal experience at I-House and are required.