Resident Resources

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Welcome, Residents!

Below is a quick list of resources and information to help make your stay more comfortable. Check back regularly for important deadlines regarding applications and other logistics.

Services by Department

ADMISSIONS, PROGRAMS & RESIDENT LIFE

Become a part of the International House community. Registration is now open! To inquire about residency and financial aid opportunities, please contact the Admissions Office at admissions@ihouse-nyc.org.

Resident Life Policies – Familiarize yourself with the Resident Life policies and learn about your responsibilities of living as a member of a community devoted to a mission. Please also familiarize yourself with our current COVID-19 isolate in place policy.

Dining Services are available on site from Monday through Saturday. Below is the menu for the week. Please note there may be changes due to availability of ingredients.

This Week’s Menu

Click here to view this week’s menu.

I-House Events – We have an exciting calendar of events planned, with many developed by Resident Leadership Fellows. Check out the weekly Newsletter, digital boards or in the I-House NYC App for the event calendar. Do you have an idea for a program or event? Contact us at programs@ihouse-nyc.org with your idea today!

Guest Policy – Be sure to review the I-House Guest Policy. All guests must be signed in and accompanied by an I-House Resident Member, be fully vaccinated, and adhere to I-House policies.

BURSAR SERVICES (FINANCE OFFICE)

Learn how Bursar Services can help throughout your residency.
Transactions Portal – Log in to your account to pay fees, renew your stay, apply for financial aid and more.

PUBLIC SAFETY

Policies and Guidelines – Help ensure a safe environment at I-House by familiarizing yourself with the Public Safety policies.

Residents and Staff can report an incident confidentially by going to the: I-House Incident Report

Note: The I-House Incident Report form is for Resident Members, Fellows, and Staff to report violations of the International House Community Standards or lodge complaints. All information will be kept confidential and will only be utilized to resolve your issue.

FACILITIES & SITE OPERATIONS

Facilities & Site Operations – Learn about how our team is making I-House a safe and comfortable home for you and the role Residents play.

Maintenance – Create a Work Request Ticket on our ticket system, Upkeep, for assistance with maintenance issues, including the installation/removal of air conditioners.

  • To submit a new work request ticket, click here.
  • To check on work request ticket(s) you’ve already submitted, click here.

Laundry – Washing machines are available onsite 24/7 in both the South and the North Buildings, and use a card-based, cashless system. Contact Vincent Melito with any questions about using the laundry facilities.

  • Click here for instructions on using and refilling your South Building Laundry SmartCard
  • The North Laundry Room: The Laundry Room on the B Level in the North Building offers highly efficient laundry machines with large load capacity and fast cycle times. The new machines also utilize a Bluetooth mobile app pay service similar to what is used in the South Building Laundry Room. You can download the CSC PayMobile App and set up an account. For assistance, call the CSC Customer Service Number at 1 (844) 272-9675. Alternatively, you can visit the CSC website.

Cleaning Services – We recognize that our Residents are extremely busy and at times can use some cleaning assistance with either their personal quarters or within the shared suites. To help, we have developed a program where you can enlist the Housekeeping team to provide these services for a fee.  This additional service will be available for all Residents (North and South Buildings) anytime between the hours of 7 am and 5 pm, Monday through Saturday. To place a service request, simply submit a work request to our Housekeeping team through UpKeep or if you prefer, you can email your request for service directly to our Assistant Director of Housekeeping, Juan Luis Rojas. Click here for service rates.

IT SERVICES

Free Wi-Fi is provided to all Residents via the “ihnyc-secure” wireless network. To report a Wi-Fi issue, contact the IT Team at res-it@ihouse-nyc.org or call 212.316.8400 and dial Ext. 7888.  Please be sure to mention your room number and confirm first that you are connected to the “ihnyc-secure” network. Instructions for connecting your devices: Windows OS or Mac OS, or Mobile Devices: Android OS or Apple iOS.